Terms and Conditions

Last updated: April 15th 2026

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These Terms and Conditions apply to all cleaning services provided by Peaches Cleaning. By booking our services, you agree to the terms outlined below.

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About Us

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Business Name: Peaches Cleaning
Location: Hartley Wintney, Hampshire
Contact Number: 07792 948325

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Bookings and Services

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• All bookings are subject to availability.

• Services include domestic cleaning, one-off cleaning, and deep cleaning.

• The scope of work will be agreed prior to the service being carried out.

• Any additional tasks requested on the day may incur an extra charge.

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Access to Property

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• Customers must provide safe and reasonable access to the property at the agreed time.

• If we are unable to access the property, the booking may still be chargeable.

• We are not responsible for alarm systems; customers must ensure alarms are disabled if necessary.

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Payments

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• Payment terms will be agreed at the time of booking.

• Payments must be made promptly following completion of the service unless otherwise agreed.

• Late or unpaid invoices may result in suspension of future services.

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Cancellations and Rescheduling

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• We ask for a minimum of 24 hours’ notice for cancellations or rescheduling.

• Cancellations made with less than 24 hours’ notice may be charged in full.

• Peaches Cleaning reserves the right to reschedule due to unforeseen circumstances.

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Customer Responsibilities

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• Customers must provide a safe working environment.

• Cleaning products and equipment will be provided unless otherwise agreed.

• We cannot clean areas deemed unsafe or hazardous.

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Damage and Breakages

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• We take great care while cleaning; however, accidents can occasionally occur.

• Any damage must be reported within 24 hours of the service being completed.

• Our liability is limited to the cost of repair or replacement of the damaged item.

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Health and Safety

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• We reserve the right to refuse or stop work if conditions are unsafe.

• Customers must inform us of any hazards, fragile items, or special requirements prior to cleaning.

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Complaints

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• If you are unhappy with any aspect of our service, please contact us within 24 hours.

• We will aim to resolve complaints promptly and fairly.

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Liability

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• Peaches Cleaning is not liable for pre-existing damage, wear and tear, or issues caused by faulty fixtures.

• We are not responsible for items not disclosed as fragile or valuable.

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Privacy

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• Personal information is handled in accordance with our Privacy Policy.

• We do not share customer data without consent unless required by law.

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Deep Cleaning Services

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• Deep cleaning services require additional time, labour, and preparation compared to regular cleaning.

• The scope of a deep clean will be agreed in advance based on the condition and size of the property.

• Deep cleans may take longer than estimated if the property requires extra attention; any additional costs will be discussed where possible.

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Deposits for Deep Cleans

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• A 20% non-refundable deposit is required to secure all deep cleaning bookings.

• The remaining balance is payable upon completion of the service unless otherwise agreed.

• Deep clean bookings are not confirmed until the deposit has been received.

• If a deep clean is cancelled, the deposit is non-refundable.

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Changes to These Terms

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Peaches Cleaning reserves the right to update these Terms and Conditions at any time. Any changes will be published on our website.

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Governing Law

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These Terms and Conditions are governed by the laws of England and Wales.

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Contact Us

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Peaches Cleaning
📞 07792 948325